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The Jeweller

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Shipping and Returns


Delivery

RAM couriers, as the only courier which does not use subcontractors within South Africa, and with an unsurpassed delivery track record, is our courier service of choice.


Delivery Times

While The Jewellery Connection maintains stock of the majority of our online merchandise, occasionally we may experiences stock shortages of some items. We continuously receive high volumes of products, and therefore if your desired product is not readily available, you can rest assured that we are able to have it dispatched in the space of a few business days.

Should you have multiple items on order, one of which may be out of stock, the entire order will be assembled and sent together, usually within a few days, unless another arrangement has been requested by the client. In the case of sending items separately, the out-of-stock item will be sent at the expense of The Jewellery Connection. Bank confirmation of all direct deposits is required prior to any order being sent out. Cash deposits will be dispatched on the day following the order.

Delays

We always aim to deliver with the utmost speed, but uncontrollable factors may occur which prevent us from doing so, such as bank confirmation delays and problems with delivery agents. The Jewellery Connection will not be held accountable for such occasions. All orders are dispatched from our store timeously as bank confirmation of payment is ensured.

Returns Policy

Prior to shipping, each product is checked by the manager of the store by hand for any defect. This is to ensure the quality of our service. Should you be unsatisfied with any of our products, the item may be returned within 7 days of your purchase. This return will carry a fee of 10% of the price of the returned items. If chosen, a delivery charge for the return may also be applicable. The return of the product is solely the responsibility of the client, and The Jewellery Connection will not claim responsibility for loss or theft during return. We do, however, recommend the use of RAM couriers, our official delivery partner. Alternatively, the client may elect to return the defective product to our store themselves (104 Mirnato Place, 108 Algernon road, CNR Grant Avenue, Norwood 2192, Gauteng).
Refunds will be paid in full following the deduction of penalties and delivery fees, and only provided that (a) the product remains in its original state and has not been tampered with, (b) included is any and all supporting documentation and certification, and (c), if the product is still in its own original packaging. Please CLICK HERE to contact us with any questions you may have.


Your Guarantee

All diamond products in excess of 0.05ct will be accompanied by a certificate of authenticity.

Sizing and additional information

Please refer to the provided information sizing guides for the various product classifications. These guides are intended to assist you with information of the various precious stones and metals. It is advisable to refer to these guides as part of your decision-making process regarding your purchase. CLICK HERE for finger sizing for rings, and CLICK HERE for sizing of diamonds

Please note: The majority of rings may only be resized to within 2 sizes of their original design. Should you have any problems determining your ring size, do not hesitate to call our customer services team on 011 728 6800, or e-mail info@thejeweller.co.za.